↳ OPERATIONAL PROTOCOL

How
it works.

Four measured phases. One file, one coordinator, one escalation path. The protocol is the same for a four-day stay as for a three-month refit — only the volume differs.

01
CONTACT

Intake.

You arrive. We listen. No form-gated discovery — a voice call with a coordinator who will remain on your file.
Most relationships begin as a captain forwarding our number. The intake is unhurried: your itinerary, your guest profile, what you are expecting from Montenegro, and where the last port fell short. We don't circulate notes — one coordinator holds your file.
  • —Voice call · 20 min
  • —Captain, manager, or owner
  • —No NDA required for intake
02
PLAN

Brief.

A written service brief, scoped to your stay. Itemised, SLA-anchored, no retainer padding.
We return a brief that reads like a flight plan: berths proposed, customs approach, provisioning calendar, laundry cadence, standing maintenance, and an operational budget. Each line is signed by the discipline lead who will execute it.
  • —Delivered promptly after intake
  • —Itemised by discipline
  • —Rate-card transparency
03
EXECUTE

Operate.

Your coordinator becomes your desk. One number, one email, one person who owns every outcome.
From the moment the yacht enters territorial waters, the file is active. Your coordinator is physically in Tivat, moves between marinas as needed, and is on-call for the duration. Escalation ladders are defined; no request sits in an inbox.
  • —Dedicated coordinator
  • —On-call throughout the stay
  • —24/7 available on request
04
REVIEW

Report.

A post-call operational report, returned to the owner or manager. Lessons captured for next season.
Every visit is closed with a written report: what was requested, what was delivered, what exceeded or fell short. Your file compounds — by the third season, we have met more of your crew than most of their own colleagues have.
  • —Delivered after departure
  • —Owner-confidential
  • —Archived to your vessel file
↳ PRINCIPLESTHE UNWRITTEN SIDE

Five rules,
none negotiable.

I
One desk.
Every request routes through your coordinator. Never a switchboard.
II
No mark-up.
Government fees, berthing, technician labour — passed through at invoice.
III
Silent on-site.
We operate inside the rhythm of the yacht, not across it.
IV
Documented.
Every action logged, every parts ledger captured, every report filed.
V
Closed file.
Your stay lives in an encrypted record. Nothing leaves.